Frequently Asked Questions

General Information

Location

15 St Clair Ave W, Toronto, Ontario M4V1K6 Canada

Contact

6478573663
itscupcakeparadise@gmail.com
cupcakesparaddise@gmail.com

Timings

Monday-Sunday 9am-6pm

Where Do we Deliver ?

We Deliver Across Toronto, GTA and Surrounding Areas 

Delivery from Cupcake Paradise is available in these cities

Toronto - Scarborough - Etobicoke - Brampton - Mississauga - North York - Markham - Vaughan - Richmond Hill - Thornhill - Woodbridge - King City - Aurora - Ajax - Newmarket - Burlington - Caledon - Oakville - Milton - Oshawa - Hamilton - Pickering - Whitby - Stouffville

Do you deliver same day ?

Yes we do! You can Choose from our Same Day Menu.

They are available for pickup and delivery.

Please put in your delivery orders by 4pm

We may sell out of certain flavors

Please confirm if after 4pm

Can I order Online? 

Yes you can order anything online for local pickup at our location, delivery in the GTA or Shipping across Canada, USA, and Worldwide.

Items like cakes, and some options might be sold out.

Pre order ahead for everything you need for a perfect treat ! 

Can I order from MY COUNTRY and Send to Friends and Family as a Gift in Canada?

Yes, enter the recipient address on the shipping information during checkout, and the order will be delivered there.  

We accept Several Currencies.

Put The Shipping Address as theirs  & Billing as YOURS .

Your Gift Experience will be fully taking care of, Including Shipping or Delivery & A Beautiful Hand written Message if requested

Do you have products available in store ready to go or they have to be pre-ordered?

Everyday availability

-Original, vegan, Gluten free and Gluten free Vegan Cupcakes

- Original and Gluten free Vegan Cakes

- Original and Gluten free Vegan Cookies

How much time Do I need to order ahead ? 

We have the Same day Menu available everyday. For custom orders, larger quantities lead time is 3-5 days, but please contact us via email or call to check for quicker turn as per your requirements.

Product Questions

Are the products produced in a factory?

No, everything is handmade by our skilled team.

Are the cupcakes, frosting, cookies made from Boxed pre-mixes?

No. All our cupcakes, buttercreams, frosting, fillings (except a couple) are made in house with our own recipes.

Do you use real Chocolate in your Chocolate cakes, cookies and cupcakes?

Yes! We use fair trade cacao and chocolate in our products. No compound chocolate.

Original Product Ingredients

Water, Oil, Sugar, Unbleached Flour, Pea protein, Cocoa Powder, Real Canadian Butter, Vegan Butter, Chocolate(soy lecithin), Baking Powder, Salt, Baking Soda, Sprinkles, Fruits, Vanilla flavoring

Vegan Product Ingredients

Water, Oil, Sugar, Unbleached Flour, Pea protein, Cocoa Powder, Vegan Butter, Baking Powder, Salt, Baking Soda, Sprinkles, Fruits, Vanilla flavoring

Gluten free Vegan Product Ingredients

Water, Oil, Sugar, White rice flour, Oat flour, Potato starch, tapioca starch, xanthan gum , Pea protein, Cocoa Powder, Vegan Butter( not soy based ), Chocolate(soy lecithin), Baking Powder, Salt, Baking Soda, Sprinkles, Fruits, Vanilla flavoring

Can you accommodate multiple dietary preferences?

Yes we can accommodate Egg free, Nut-free, Gluten-free, Dairy-free, Lactose-free, Soy-free, Halal, Gelatin free

What is the Gluten free Flour Made of?

The Gluten free Flour is made up of a mix of Rice Flour, Oat flour, Tapioca Starch, Potato Starch and Xanthan gum pre mixed in a certified Gluten free facility.

Are you a certified Gluten free facility?

We are not a certified Gluten free facility.

Gluten free products are produced at different times in different ovens They are kept separate and prepared separately.

We have a lot of celiac customers that consume our products

If someone is severely allergic and/or anaphylactic to gluten, we would request going to a certified gluten-free bakery to ensure safety

Do your products have Gelatin?

No. everything is Gelatin Free

Is everything Nut-free?

We do have Peanuts, Hazelnuts, Pistachios at this facility. They are kept separate and prepared seprately and only used for specific products in rotation.

Otherwise, all the other products are 100% nut free.

If someone is severely allergic and/or anaphylactic to nuts, we would request going to a certified Nut-free bakery to ensure safety

Do you have Soy free options?

Yes, we do.

We don't use any soy based products.

The only soy present is the Soy lecithin (a preservative) in Chocolate, sprinkles, Oreos, Biscoff

Do you have Egg free options?

All our products are Egg free.

How long do the Cakes, Cupcakes and Cookies Last? How to store them?

Ther are best consumed within 3-4 days. Can be stored in the fridge for 3-4 days. In the freezer for 4 months.

What can I expect from the Cupcake Paradise products?

You can expect a delicious moist cake with creamy and fluffy frosting. Everything made fresh from scratch. No additives. Only Love

Will Cupcake Paradise leave my mouth over sweet?

No. Cupcake Paradise products are made to leave your mouth flavorful and your heart satiated without causing any ill effects when consumed in moderation.  Everyone says we are less sweet than other options, but way more moist, tasty, and delicious! Its Quality that counts! We aren't in the Mass production Business. We use the best Quality.

What makes Cupcake Paradise so luxurious?

Three things, really:

1) Cupcake Paradise's ingredients: We are only using the highest-quality, natural and earth-friendly ingredients in our Cupcake Paradise products to create these divine treats for you 

2)Cupcake Paradise's recipe: We specifically devised this recipe after a zillion tries over 18 months to give your taste buds this fresh, soft feeling of luxury that just melts in your mouth

3) We really believe in providing a superior product made without any stabilizers, mold retarders, shelf life extenders. Just simple ingredients

What makes your Vegan Buttercream so special ?

Well it was very, very, very difficult to make something natural, and delicious. It took innumerate trials. Our Innovative Vegan Buttercream is the best in the World. It can only get better ! Vegan Fans UNITE! This ones a WIN for the whole family. And probably we whip it for over 1.5 hours. :) 

What do we want to achieve?

Our Respect to everyone, and gratitude for the chance to delight , while making sure Earth is Clean, and the Quality of the End Product is perfect.

By Perfect we mean you feel GREAT after, Delighted , and Happy.

That's  Quality Without Any Compromise .

Shipping and Delivery

When do they get shipped after order is placed?

Orders are sent out based on the date selected on the product page

Can you delivery to multiple locations?

Yes, we can ship the Cupcake Jars and Cookies to any Location across Canada and USA

Cupcakes, cookies and cakes all across GTA

What Countries do you ship to?

We ship mainly to Canada and USA. Worldwide possibility100%

DO you do custom time deliveries?

Yes, please choose the custom time surcharge option on the product page and we will delivery your product in a 1 hour time frame of your chosen time

Corporate orders

Does Cupcake Paradise do big Corporate orders?

Yes. We can accommodate orders for over 1000 Cupcakes, Jars, Cookies etc. No Problem

What is the lead time for Big Orders

Preferable 1-2 weeks in advance but please contact us ASAP in case of urgent orders. We are flexible and can make thing shappen for you!

What are the customizations that you offer

Edible Logos/Images on Cupcakes, Cookies, Cakes, Cupcake Jars.

Image/Logo stickers on packaging

Custom Printed Noted

Individually packaged cupcakes and cookies

Can you provide multiple drop delivery in Toronto and GTA?

Yes, Please share your requirements with us and we will customize an invoice based on your requirements

Any other Questions? Please write to us